Website Support and Maintenance: SLA, Models and Cost
Next.js, bot and CRM support: fixes, updates, monitoring. Outsource vs in-house. Hour packs and SLA.
After launch you need support and maintenance: bugs, dependency updates, small features. Outsourced support helps when you lack in-house devs.
Scope
Incidents, bugfixes, small enhancements, security updates, monitoring, deploys.
Models
Ad-hoc tasks, monthly hour packs (20–40h), SLA retainer with response times.
Cost
From $250/month for basic pack. Ad-hoc from $40/hour.